Refund Policy

Effective Date: July 23, 2026
Last Updated: July 23, 2026

At Neuzenix LLC (“Neuzenix,” “we,” “us,” or “our”), we deliver custom AI automation systems that require significant upfront and ongoing implementation work. This Refund Policy explains our position on refunds, cancellations, and billing — so there are no surprises before you engage us.

This Policy applies to all Services purchased through Neuzenix, including the AI Client Acquisition Engine, AI Employee Pro, Voice AI, Conversation AI, Review AI, Website in a Day, and AI Growth Website (collectively, the “Services”).

This Policy should be read together with our Terms of Service at https://neuzenix.com/terms-of-service, which governs your overall relationship with Neuzenix.

1. OUR POSITION IN ONE SENTENCE

All fees paid to Neuzenix are non-refundable — but you can cancel any recurring service at any time with 30 days’ written notice, and you will not be charged again after the cancellation takes effect.

The rest of this Policy explains why, how, and what to expect.

2. WHY WE DO NOT OFFER REFUNDS

Our Services are not off-the-shelf software subscriptions. Every engagement involves:

• Discovery of your business, workflows, and revenue gaps
• Custom configuration of AI systems tailored to your industry and use case
• Training our AI on your business information, tone, and vocabulary
• Building custom automations, integrations, and workflows
• Deploying and testing the system across your channels
• Ongoing monitoring, optimization, and support

The work begins the moment your Service Agreement is signed. Setup fees compensate us for the implementation labor. Monthly retainers compensate us for the continuous infrastructure, AI usage, monitoring, and optimization we perform on your behalf.

Because we invest real time and resources into every client engagement from day one, all fees are billed for work performed and are non-refundable.

This applies regardless of:

• Whether you actively use the Services after installation
• Whether you are satisfied with the business results
• Changes in your business circumstances (staffing, revenue, direction)
• Your responsiveness during onboarding or the availability of required content, credentials, or approvals

3. WHAT IS NON-REFUNDABLE

The following fees are non-refundable under all circumstances:

• Setup fees — including one-time onboarding, configuration, and installation charges for any Service
• Monthly retainers — for the current month and any prior months, once billed
• Custom development or add-on work — including one-off requests, custom integrations, or premium implementation packages
• Pilot program fees — including any promotional pilot pricing offered from time to time
• AI Growth Website setup fees — a substantial portion of which represents design, development, and configuration labor completed within the delivery window
• Any prepaid retainers or annual plans — where the client has elected to prepay in exchange for a discount, the discounted rate assumes full-term commitment and is not refundable if the engagement ends early

4. HOW TO CANCEL YOUR SERVICES

You may cancel any recurring Service at any time. Cancellation is straightforward:

4.1 Notice Requirement

Send us written notice at least 30 days before you want the cancellation to take effect. Cancellation notice must be sent by email to contact@neuzenix.com with the subject line “Cancellation Request.”

Your notice must include:

• Your business name (as it appears on the Service Agreement)
• The specific Service or Services you want to cancel
• Your requested cancellation date

4.2 During the 30-Day Notice Period

• Your Services remain fully active for the entire notice period
• If your next billing anchor date falls within the notice window, that scheduled charge will be processed as normal
• No further charges will be processed after the effective cancellation date
• Our team will begin your offboarding process, including preparation of your final data export

4.3 Late Notice

If you submit a cancellation request with less than 30 days’ notice, cancellation will take effect after the next full billing cycle. The billing cycle in progress at the time of the request cannot be shortened.

4.4 Written Confirmation

Neuzenix will confirm receipt of your cancellation notice within three (3) business days and will provide a written confirmation of your effective cancellation date.

5. WHAT HAPPENS AFTER CANCELLATION

Once your effective cancellation date arrives:

• All active AI systems, automations, and integrations deployed on your behalf will be deactivated within a reasonable transition period
• Your access to any Neuzenix-hosted client dashboards or portals will be revoked
• Recurring billing will stop immediately (no future charges)
• Any outstanding balances remain due and payable

5.1 Data Export

Upon written request received within thirty (30) days after your effective cancellation date, we will provide a reasonable export of your contact records, conversation logs, and other Client Content stored on our platform, in a standard machine-readable format.

Requests received after the 30-day window may be honored at Neuzenix’s discretion and are subject to a data-export service fee.

5.2 Data Deletion

After the export period expires, we will handle your data in accordance with our Privacy Policy, retaining it only as long as necessary for legitimate business, tax, or legal purposes.

6. EXCEPTIONS AND EDGE CASES

6.1 Failed Payment

If your payment fails after your billing anchor date, we will attempt to reprocess the charge within seven (7) days. If payment continues to fail, we may suspend or terminate your Services under our Terms of Service. Suspension does not cancel your account — you remain responsible for accrued fees.

6.2 Duplicate Charges or Billing Errors

If you believe you have been charged in error — for example, a duplicate charge, incorrect amount, or a charge after your effective cancellation date — please contact contact@neuzenix.com with the subject line “Billing Correction” within 60 days of the charge. We will investigate and, if the charge is confirmed as an error, refund the incorrect amount.

Billing correction refunds are the only category of refund we process. They do not represent an exception to Section 2 of this Policy.

6.3 Chargebacks and Disputes

We ask that you contact us at contact@neuzenix.com before initiating a chargeback with your bank or card issuer. Most billing questions can be resolved directly and quickly. Fraudulent or unjustified chargebacks may result in immediate suspension of Services and collection action for the disputed amount.

6.4 Termination by Neuzenix for Convenience

If Neuzenix terminates your engagement for convenience (as distinct from for cause under our Terms of Service), we will provide a prorated refund of any prepaid, unearned fees for the terminated period only. This does not apply to setup fees or fees for work already performed.

6.5 Termination by Neuzenix for Cause

If Neuzenix terminates your Services for cause — including non-payment, material breach of our Terms, unlawful use of the Services, fraud, or abusive conduct — no refunds will be issued, and any outstanding balances remain due immediately.

6.6 Statutory Rights

Nothing in this Policy limits any non-waivable statutory refund or consumer protection rights available to you under the laws of your jurisdiction. Where such rights apply, they take precedence over this Policy to the extent required by law.

7. PILOT PROGRAM AND PROMOTIONAL OFFERS

From time to time, Neuzenix offers pilot programs, promotional pricing, or introductory tiers designed to help new clients experience our Services at reduced entry cost. Because pilot pricing already reflects a significantly discounted rate — often below our standard cost of delivery — pilot program fees are strictly non-refundable and clients participating in a pilot acknowledge and accept this in exchange for the discounted rate.

Standard cancellation rights under Section 4 still apply — you can end the engagement, you simply cannot recover pilot fees already paid.

8. AFFILIATE COMMISSION CLAWBACK

If your engagement was referred by an affiliate through our Affiliate Program, and your Services are cancelled within 60 days of the initial payment, any affiliate commission paid on that referral will be reversed. This clawback applies only to affiliate commissions and does not affect any refund policy applicable to you as the client.

9. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. When we make material changes:

• The updated “Last Updated” date will be posted at the top of this Policy
• Active clients will be notified by email at least 30 days before the changes take effect
• Any changes will apply to Services purchased after the effective date; the policy in effect on the date of your Service Agreement will apply to that engagement

Continued use of the Services after the effective date of any updated Policy constitutes acceptance of the changes.

10. QUESTIONS OR CANCELLATION REQUESTS

For any question about billing, cancellation, or this Policy, please contact:

Neuzenix LLC
Attention: Billing & Accounts
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110, USA
Email: contact@neuzenix.com
Phone: (515) 368-9900
Website: https://neuzenix.com

We aim to respond to all billing and cancellation requests within three (3) business days.

End of Refund Policy.